Fast answers and easy requests for your car wash.

Pick what you need below. We'll walk you through it and send your request straight to our team. No phone call or email needed.

Get started

How can we help?

Choose the option that best matches your situation.

Change my bank account

To change the bank account that receives your deposits, you'll need three things:

The completed and signed Bank Account Change Request form (download below).
A pre-printed voided check or a bank letter showing the routing and account number. A recent original bank statement (PDF) is also accepted.
A copy of the owner's driver's license.

One form per merchant number. The form must be signed by the owner who signed the original agreement. Bank letters and statements must be dated within 90 days. Starter or temporary checks, photos of statements and online-banking screenshots are not accepted.

Download the form & how-to guide

Send us your documents

Verify my bank account

Bank account verification is handled by the corporate support line. Please call them directly:

Call 800-935-5961

Cancel my account

Change of ownership

Welcome! As the new owner, you'll need to complete a new set-up application.

What model entry system do you have at the wash?

Tell us how to reach you and we'll send your set-up application.

Set up a new account

What model entry system do you have at the wash?

Tell us how to reach you and we'll send your set-up application.

My equipment isn't working

I need my API key codes

Fill this out and our sales team will follow up with your codes.

Pricing or fee questions

I'm requesting a refund

What is the reason?

We'll need proof of the email you sent to Priority Wash, with a date stamp, showing when you requested the closure. Please attach a screenshot or PDF of that email.

Question about the application I'm filling out

Our sales team is happy to help you through the application. Please give them a call:

Call 678-269-6960

Tell us what you need

How it works

Three simple steps from question to answer.

Pick your topic

Choose what you need help with.

Answer a few questions

We'll only ask for what we need.

We take it from there

Your request goes straight to our sales team.

Frequently asked questions

Quick answers to the things we hear most.

How do I submit a request?

Choose the topic that matches your situation in the "How can we help?" section. We'll ask only for the details we need, then send your request straight to our team. No phone call or email needed.

What information should I have ready?

Most requests need your car wash name, address, owner's name and merchant number. Some topics ask for a little more, such as a voided check for a bank change or a date-stamped email for a refund.

What do I need to change my bank account?

You'll need the signed Bank Account Change Request form, a pre-printed voided check or a bank letter with your routing and account numbers, and a copy of the owner's driver's license. Start a bank change.

Can I cancel my account online?

Yes. Select "Cancel my account," tell us the reason, and give us your car wash details and closure date. If you sold the business, you can include the new owner's contact information. Request a cancellation.

I bought a car wash. What do I do?

A change of ownership needs a new set-up application. Choose "Change of ownership," tell us which entry system the wash uses, and we'll point you to the right application. Change of ownership.

How do I set up a new account?

Choose "Set up a new account," tell us whether your entry system is swipe only or an EMV chip reader, then complete the "Application for set up." Set up a new account.

I can't log into my dashboard. Which one do I use?

Use whichever dashboard your account is on, MX Merchant or CardPointe. Select "I can't log into my dashboard," pick yours, and send the email and owner's name on the account so we can reset your access. Reset dashboard access.

Why was I charged after I closed my account?

Select "I'm requesting a refund" and choose the closed-account reason. We'll ask for the date-stamped email showing when you asked us to close it. Request a refund.

My equipment isn't working. What should I do?

Tell us exactly what the error says and how to reach you, and our team will take it from there. Report an equipment problem.

I don't see my question here.

No problem. Send us a note and we'll point you in the right direction. Tell us what you need.

Don't see what you need?

Send us a note and we'll point you in the right direction.